*Letter – any shipment containing written correspondence and/or documents that can be placed inside a standard 26 by 34,5-centimeter CITY EXPRESS® service envelope with no weight restrictions.
SCOPE OF CITY EXPRESS® SERVICES
CITY EXPRESS® services are offered for packages sent from and to locations within the administrative borders of the city of Sofia with the exception of the districts of Novi Iskar, Kremikovtsi, Pancharevo and Bankia.
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Services can be booked only on business days. Only one attempt delivery will be made on the day when shipment was picked-up.
Returning packages to the recipients or second delivery attempts shall be done only subject to payment of a new package delivery fee and only pursuant to an express confirmation by the sender via e-mail or over the telephone. In case the sender refuses to pay for the package to be returned or for a second delivery attempt to be made, the Sender can pick up his package from our office at 41, Nedelcho Bonchev St., Iskar District, Sofia free of any additional charges.
WEIGHT AND SIZE RESTRICTIONS
The maximum weight of a shipment shall be 50 kg.
No package in a shipment shall exceed the following dimensions: 60 cm in length; 60 cm in width; 60 cm in height.
One shipment can consist of more than one packages provided their total weight does not exceed the maximum permissible weight.
ADDITIONAL CITY EXPRESS® SERVICES
By sending a package with one of our main CITY EXPRESS® services you can benefit from our additional services. For more information on the scope of those services, please visit Prices or call us on +359 2 9 12 12.