RETURN SHIPMENT
When a shipment is delivered, another shipment is accepted by its recipient, which is returned to the sender with a new document (waybill).
Returns are made within the next business day.
The shipment is returned to the sender with a new document (waybill) and CITY EXPRESS® STANDARD, CITY 2 CITY EXPRESS® or CITY EXPRESS® MAXI STANDARD service, depending on the weight and direction.
Fee: See the prices of CITY EXPRESS® STANDARD, CITY 2 CITY EXPRESS® and CITY EXPRESS® MAXI STANDARD services.
PENDING RETURNS
Document shipments and letters are delivered to the recipient’s office, registry or other similar structure, and the courier waits for the entry/registration/of the documents contained in the shipment for up to 10 (ten) minutes.
The registration document is returned to the sender with a new shipment (letter), on the next business day, with the CITY EXPRESS® STANDARD or CITY 2 CITY EXPRESS® service, depending on the destination.
Fee: The fee consists of the price for transporting a letter with the CITY EXPRESS® STANDARD or CITY 2 CITY EXPRESS® service and an additional fee for waiting in the amount of BGN 6.24.
